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QUALITY MANAGEMENT STATEMENT

Abby Couriers Ltd recognises that its continued success and profitability depends upon its ability to satisfy customer requirements.

Abby Couriers Ltd has adopted a total quality philosophy as an integral part of its strategic plan.

 

Total Quality Management principles are applied to every aspect of our business and quality is the responsibility of everyone, in every activity, throughout the company.

Abby Couriers Ltd is committed to the achievement of total quality by:

 

• Continuous review and improvement of our quality management system. The policy and quality objectives are published to all levels within the organisation and aims are achieved through well defined company procedures and work instructions

 

• Application of quality assurance processes across all services to continually monitor internal quality levels and gauge customer satisfaction so as to identify any non-conformance and develop root cause solutions to eliminate recurrence

 

• Motivating and encouraging all employees to take positive action to improve quality and develop an inclusive, team orientated culture

 

• Clearly defining and measuring everyone’s role within the customer satisfaction process, establishing clear accountability with measurable objectives

 

• Developing relationships with our suppliers that emphasise continuous improvement in product quality, service and support

 

Abby Couriers Ltd is fully committed to achieving the high standard of personal and corporate excellence required to make this policy a reality. 

 

The responsibility for the application of quality is with the Board of Directors with the support of every employee in the company, who through diligence and initiative can ensure the products and services delivered are to the highest standard.

REF: 004/03/01/2009